Understanding Our Exchange Policy

Eligibility

If the exchange request is raised and confirmed by buyer within 7 days from date of delivery of the product (including the date of delivery).

Conditions

For exchange a one-time convinience fee of Rs.100 per item quantity will be charged.
NO REFUND would be given for EXCHANGE orders.
If the exchanged product is of lesser value than the original purchased product- the difference amount that we need to pay to you can ONLY be redeemed against a coupon code (valid for 1 year from date of issuance) which will be shared with you for any future purchases.
In case the exchanged product is of higher value than the original purchased product - the difference amount (excluding shipping charges) has to be paid by you. This amount has to be paid within 7 days of product delivery else exchange request would be considered as cancelled.
Exchange is allowed only ONCE.
Exchanged Product would be dispatched once we receive the original ordered product and its QC is done at our end.

Processing time

Product Return & Exchange processing time may take approx 10-12 days.
In case the exchanged product is customised, this processing time might extend upto 15 days

What Is Covered Under the Exchange Policy?

Our exchange policy ensures that customers have a seamless experience when returning or exchanging products. If you receive an item that doesn’t meet your expectations, we allow exchanges within 30 days of purchase. However, the item must be in its original condition and include all packaging materials. Because we value your satisfaction, we make this process as smooth as possible.

How Does the Exchange Process Work?

When you decide to exchange an item, the process is straightforward and simple. You need to contact our customer service team first, and they will guide you through the steps. But if you miss the deadline, we might not be able to assist with an exchange. So, it’s important to act quickly if you’re not satisfied with your purchase. This way, we can ensure fairness for everyone involved.

Exceptions to the Exchange Policy

Not all items are eligible for exchange under our policy. For example, personalized or custom-made products cannot be returned or exchanged because they are specifically tailored to your needs. However, if there’s a defect or error on our part, we’ll gladly offer a replacement or refund. Because we want you to feel confident in every purchase, we always aim to resolve issues fairly and promptly.